You can easily cancel your order from the 'My Orders' section in your account before it is dispatched. If the order has already been shipped, please contact our customer support immediately to refuse the delivery.

Go to 'My Account', select 'My Orders', click on the specific item, and select 'Return'. You can return damaged, defective, or incorrect products within our specified return window (usually 7 days).

You can track your order in real-time by visiting the 'Track Order' page or checking the 'My Orders' section. We also send SMS and WhatsApp updates at every stage of your delivery.

We source directly from certified manufacturers and company warehouses. By eliminating local middlemen and distributors, we are able to pass those cost savings directly to you, ensuring better prices and 100% original products.

Currently, we do not deliver outside of India. We are strictly focused on empowering local farmers and currently provide express delivery across all 38 districts of Bihar.

We automatically dispatch all orders within 24 hours. For critical agricultural needs (like urgent pesticides), please call our toll-free helpline after placing the order, and we will try to prioritize your shipment.

We sincerely apologize for the inconvenience. Please contact our support team within 24 hours of delivery. We highly recommend recording a quick unboxing video to process your replacement or refund instantly.

Yes, you can modify the shipping address only if your order has not been dispatched yet. Please call our customer care helpline immediately to request the address change.

For prepaid orders, the refund is initiated immediately upon cancellation and usually reflects in your original bank account or UPI within 5 to 7 business days.

Yes! If you receive a damaged, expired, or incorrect agricultural product, we offer a hassle-free replacement. Just raise a request from your account or contact our helpline.

Click on the profile icon at the top right of the website. Select 'Create Account' or 'Sign Up', enter your mobile number and name, verify with the OTP, and your account will be ready instantly!

If you have registered an email ID with us, you can log in using your email and password. If not, please contact our customer support team to help recover and update your account details.

This is a standard security measure to ensure the absolute safety of your account, order history, and saved addresses. You can easily reset the password if you don't remember it.

Go to the login page and click on 'Forgot Password'. Enter your registered email address or phone number, and we will send you a secure link or OTP to create a new password.

KrishiSathi (Agrotix Bio Harvest Pvt. Ltd.) is proudly headquartered in Patna, Bihar. We operate regional fulfillment centers across the state to ensure fast delivery to every village.

Cash on Delivery allows you to order products without paying online. When the delivery executive brings the product to your home or farm, you can inspect the package and pay them in cash.

Currently, the maximum order value for Cash on Delivery is ₹10,000 per order. For bulk agricultural purchases exceeding this amount, please use our secure prepaid online payment options.

When you proceed to checkout, you will see a box labeled 'Discount Code' or 'Gift Card'. Type your coupon code there and click 'Apply'. The total amount will be updated instantly.

You can treat this exactly like a standard discount code. Simply enter the coupon code in the 'Discount Code' box during the checkout process of your next purchase to redeem your balance.